Acceptable Usage Policy - AUP

The Highlands Internet Acceptable Usage Policy ("AUP") applies to all Highlands Internet clients ("you"). It is a condition of your use of our service(s) that you abide by this AUP.

From time to time this document is changed. When this happens you will be given notice of the change, then you will need to comply with the new AUP.

Your account

• You must be over 18 to have an account.
• Your HiNet username/password is how we know who you are.
• Anybody identifying themselves correctly with your username/password IS you.
• Any charges that accrue from use of your account are payable by you.
• You must pay your account by the due date.
• Any network traffic to/from your account is attributable to you.
• It's not a good idea to share your account information with anybody.
• If you let other people access your account then you are responsible for what they do.
• You must regularly check your primary account email box (more)
• Your account can only be closed in writing (more)

AUPs

• You must comply with this AUP when using our networks.
• If you access other networks or services, you must comply with their AUPs.
• If you let others use your account, you are responsible for showing them this AUP and getting their agreement to be bound by it.
• Just because an AUP does not specifically prohibit a particular instance of illegal behaviour, does not mean that it is therefore allowed.
• Relevant laws may supercede or invalidate specific sections of this AUP. Where this occurs only the relevant section is superceded or invalidated, the AUP as a whole is not taken to be superceded or invalidated.

Content

• We originate content on various services for which we are responsible.
  An example of this might be this AUP which we have authored.
• We do not assume any responsibility for any other content.
• We exercise no direct supervision or control over any other content.
• The responsibility for any content that you transfer lies with you.
• If you store content on our server(s), it will NOT be backed-up.
• If an account is closed any content associated with that account may be deleted.

CallerID

• We always receive your CallerID, even if it's blocked by you.
• Our only uses for CallerID are listed here.
• We will never use your CallerID for a purpose not listed.

Call Charges

• You are responsible for any call charges when you dial our servers.
• These charges are billed to you by your phone provider.
• It is suggested that you check with your phone provider what the actual charge for calling our equipment will be before you do so.
• Any information provided by us about call charges is to be used as a guideline only - your phone provider has the definitive answer about what charges will be levied for calling a particular number.

Credit Management (More)

• You are responsible for choosing the correct access package for your needs.
• If you choose an access package with excess charges, you are responsible for any excess charges on your account.
• These charges are what you have agreed to pay when you sign up for a service.
• If you have any doubt about whether you can afford excess charges, you must choose a package that does not have them.
• If you cannot pay your excess charges your service may be suspended pending investigation and/or discussion of payment terms.
• We will try to help customers with fair payment terms of large excess amounts. If you meet these terms your service will be enabled.
• Your account may be notified via email when your excess usage reaches a preset WARNING amount. (More)
• Your account may be suspended when your excess usage reaches a preset SUSPEND amount. (More)

You must use our service(s):

• legally.
• ethically.
• considerately of other people's rights.

You may NOT:

• Spam (Examples)
• break any local, State, Federal or International laws.
• disrupt networks, users, or services (Examples)
• gain unauthorised access to other networks, users, or services.
• violate copyright or other intellectual property rights(Examples)
• illegally store, use, or distribute software.
• harass, misrepresent or defame others.
• engage in fraud, deceptive, or misleading business practices.
• transmit or receive illegal, offensive, or threatening content.

Reselling Services Prohibited.

• You may not resell any service that we provide (Examples).

Violations

• If your account is used in violation of this AUP it may be suspended and/or terminated at our discretion.
• If the violation is a criminal act we may notify the relevant authorities.
• If the violation is resolved to our satisfaction then we will re-enable your account.

Warranties

• Our service(s) are provided on an "as is, as available" basis.
• No warranties (including, but not limited to those of merchantability or fitness for a particular purpose) are offered.
• We expressly disclaim any liability for losses of income due to disruption of service by us or our providers.
• Neither us nor our providers are responsible for any damages due to your use of (or inability to use) the service we provide.