Acceptable Usage Policy - CallerID

CallerID is used by us for the following purposes, and we will not use it for any purpose not listed here: Fraud Prevention: since you cannot access our services without presenting CallerID, we always know where a phone call has come from. We may use this to detect fraud or identity theft. Billing: CallerID may be used as a verification tool to establish that correct accounts are being issued. Call Management: We may use CallerID to bring up information about customers when we receive calls, to better send your call to the correct department. Contacting You: We may use CallerID to contact you. CallerID Implications: There are some implications that you may not have thought of with respect to CallerID and your privacy: If you explicitly block CallerID by dialling 1831, we still receive it. If you dial from silent number (i.e. CallerID blocked by default), we still receive it. We will never tell you what CallerIDs your account has been accessed from. If you provide us with a list of 'your' numbers, we are authorised to tell you: "The account has only been accessed from within your list" "The account has been accessed from numbers that are not on the list" Any other information (e.g. what those non-list numbers actually are) is only obtainable by complying with s.282 of the Telecommunications Act (this is usually in the form of a Warrant issued to the Police).